Returns Procedure

Ordered the wrong item and would like to exchange it?
If you have ordered the wrong item and wish to exchange it for a replacement, no problem. Simply send the goods back to us accompanied by a copy of the original invoice or delivery note and a simple explanation.

Want to send back unopened/unused items for credit?
No problem, we charge a reasonable 10% restocking charge + the original delivery charge to cover our costs. Simply send the goods back to us accompanied by a copy of the original invoice or delivery note and a simple explanation.

Have a faulty item?
Please give us a call or email so we can help resolve the problem.

Small Print
Our returns policy does not apply to special order items such as: Custom Printed Cards or Lanyards, Custom Programmed Technology Cards, Software, Special Order Items that do not appear on our website. We can only exchange or refund items that are in their original condition and packaging, i.e. goods that we can resell again.

If you have any questions about our returns policy please call or email us.