EasyBadge: Troubleshooting

From time to time, you might have an issue with your webcam capture process. This can be for a number of reasons, but there is a way of resolving it:

1.Click the ‘Menu’ button (white box with three lines in the top left of the program window).

2. Click ‘Settings’ at the bottom of the menu.

3. In the EasyBadge options, click ‘Images’ and tick the ‘Use Alternate Image Grabber’ as shown below. This will usually solve any issues with webcam capture.

If you find that your logos are printing in black, there are several things that could be causing the issue.

Before considering if there is a problem with your printer ribbon though, we’d advise checking the following within your EasyBadge software, because some artwork requires different settings to print correctly.

1. Open up the card template by clicking ‘Cange a Design’ button

2. Make sure your design is selected and click ‘Edit a template’.

3. When the template is on screen, a click on the logo that isn’t printing correctly.

4. Try setting the transparency option to ‘None’ (It’s worth remembering that artwork files might need different settings).

Some artwork files can cause an issue with this option and it defaults the logo to ‘K Resin’ when it’s printed.

You can check the error status of the EasyBadge printer by carrying out the following. The printer has a status monitor program built in called Watchman.exe and is held on this location on the user’s computer.

To access it, you can find it under C:\EasyBadge Driver\EasyBadge. When you run the program, it’ll appear as a small Smart printer icon in your system tray as shown below.

You can turn it on by right-clicking on the icon. Go to ‘display’ setting it to ‘popup’ or ‘Always’, depending on if you want it to display all the time, or simply popup when an error is reported.

Once this is set up, you’ll be able to identify printing errors easily.

If you’re having an issue you can’t resolve with EasyBadge, you’re able to send us a special ‘Schema’ file that will help us diagnose the problem. It’s a simple process. The instructions outlined below guide you through what you need to do.

1.In the EasyBadge program window, click the main menu button.

2. Look down the menu and click ‘Tools’.

3. From the ‘Tools’ dropdown, click ‘Send Schema’.

4. A form will appear and ask you to fill out your details and any additional comments. This will send us details of the structure of your database file and help diagnose your problem. No private data, such as personal names and photos from your database will be sent.