What our Customers Say About Us?

 

We had our purple staff lanyards arrive last week - they are great!

 


Thanks,

Darren



Thanks for such good quick service today.

 

Regards

Lorraine


 

 Just wanted to say thank you for the badges, they look awesome.

 

Hi Chad!

 

 

 

Noticed we dident thank you for the help! Thank you very much, the update indeed fixed the issue and its running without complications now.

 

 

 

Thank you very much for you speedy service and help!

 

 

 

Regards 

 

Morad


Hi Richard, Chas

 

 

 

We have received the badge reels, and they look great.

 

 

 

Many thanks

 

 

 

Jomeir


Thanks Rachel for the super-fast quote. Spot on.

 

The PO will be with you shortly thank you


 Just in the off chance I'm not speaking to you in the next couple of weeks thanks again for the fantastic support and service in 2017 and wishing you the very merriest of Christmas's and a fantastic new year.

 

 


Good customer service, abandoned cart reminder! I appreciate that :)


 

 

 

Thank you Rachel, I much appreciate your speedy response

 

 

 

Kind regards

 

 

 

 

 

Linda


Hi Chas,

 

Many thanks for your help and the excellent customer service.


 

 

Hi Guy,

 

All is good!

Working well on our end.

 

Thank you for your consistent support.


 

 

 

Hey Chas

 

 

OMG you’re amazing, thank you so much! 


 

 

Thanks Guy as always a very good service

 

 

Hi Chas,

 

 

 

Thank you for doing them cards they look great!

 

 

 

Great service as well very quick.

 

 

 

I will be using you again in the future


Perfect, now that’s customer service! J

 

 Thank you very much, super efficient as always!


 

Hi Rachel,

 

You are a superstar!

 

Thank you so much

Rachel,

 

Thanks for the prompt response, I like that level of service!


 

 

 

Hi Guy

 

 

 

Thanks for your excellent customer service.

 

SmartCardStore is best or no one!

 

 

 

Regards

 

Alex


 

Hi Chas

 

It was nice to talk to you yesterday.  Thanks for processing our order which has already been delivered this morning.

 

Excellent service again, thanks.

 

 

Brilliant, excellent service as usual!

 

Thanks,


I spoke to your colleague who seemed to have it all in hand thank you so much very good service from you all

 


Thanks, another prompt delivery. Much appreciated.


 

 Thank you very much. We received the box of cleaning cards yesterday evening. We impressed very much for your timely and quick response.

 


Thank you again for all of your help on this, we are looking forward to receiving our all singing and dancing new printer.

 


Good morning Chas, 

 

Thank you very much, what great customer service


Custom printed lanyard order:

Perfect, saved us around £200 from the previous order from a competitor.


May I also take this opportunity to thank you for your help and advice yesterday and to confirm that, as usual, you and your colleagues have been a pleasure to deal with. 


Thanks yet again wonderful service and wish every company was the same as dealing with you, you make my life all that much easier.


 

 

 Many thanks Guy for your prompt and efficient customer service. 


 

 

 

Hi Emma & Rachel,

 

 

 

I’d like to thank-you both and your other colleagues at Smart Card Store for your excellent customer service, helpfulness in getting our ‘last-minute’ orders to us, on schedule and as request over the past month or so. It is really appreciated.

 


Hi Chas, Emma

 

Just to let you know that I have received all the lanyards and I am really happy with them.


 

 

We have received everything

All Ok

Thanks for your exelent work/company service.


 

Seriously awesome service right there! Thanks a lot.


 

 

very impressive. Thank you for your great service!

 


I cannot thank you enough and really do regret not coming to you first, after being messed about by another company. 


 

Thanks so much for your help and 1st class service.  It has been a pleasure and I look forward to dealing with you again in the future.


 

 

 Great customer service as usual, have a good day.


 

Thank you for exchanging my products, great customer service!

 


Many Thanks Rachel, my goodness that was quick once we had the ball rolling. !!

 


Thank you for your helpful service. Much appreciated.


 Absolutely top class, thank you again!!


Thanks again Rachel for the quick turnaround on my order, must say it is an absolute pleasure dealing with you I just wish every company was the same.


 

Hi Anita, Thank You for your email and your swift response.  I must say I am very impressed with your customer service and will be more than happy to use your products in the future.


 

 I’ve received the cards, they look great – thank you!


 

 

thanks again for getting the order out so quick! You are the one supplier I can alwasy rely on!


 

That is more than we could hope for, many thanks for a great customer service and apologies for the misunderstanding.    I look forward to carry on doing business with you.


 That's wonderful. Thanks for all your help and for your super-efficient service


  Excellent customer service if I may say so


Thank you Rachel - what a very efficient service!


 

That's brilliant Rachel, I cannot thank you enough for your efforts

 

 


We purchased 3 Magicard Enduro printers from Smart Card Store.  Good products, high spec and great printing quality. Printed 400 ID Cards in two days without any problems.  Happy to carry on business and buy amazing products from Smart Card Store. Smart Card Store is second to none. 


“ It is my first day in the office today since the badges have been delivered they look fab thank you!! “


Georgina,  Thank you for notifying me and arranging this replacement order for me at such short notice. Your service is greatly appreciated.


Thanks for your help – I understand the issues with delivery were in the hands of the courier.  As always, excellent customer service from you guys.


Just wanted to say thank you for all your help and assistance with the ID cards.  The cards have now been issued and working well with our updated door control system. The project was a success and was launch alongside the new meeting room booking system, which uses the ID cards to book the meeting rooms.


Thank you very much for your support and getting these cards quickly for us today. The customer is happy. And your prompt supply will generate more workCards have safely arrived this morning and look really good.


 Thank you  very much indeed for your super speedy service.


 Again many thanks for the excellent service 


New printer set up yesterday and working hard for its living!  Many thanks for the great service.


 Many thanks, Great service


 Proximity cards received .   Very happy with the service ..very efficient


 Many thanks for the top notch service.


 Thank you – wonderful service!


 Hi Chas   Received replacement ribbon yesterday – thank you so much for your speedy response!  Excellent service!! J


 Rachel – we got there, thanks for being so helpful and patient.  Thank you from a happy customer!!!!!!!


  would like to thank the team of Smartcard for dealing with our lost parcel in such a fast,efficient manner.A special thank you to Chas.We have done everything you suggested and also replaced the ribbon again which seems to have worked.  Thanks again. You’ve been fantastic!


Goods received today!  Many thanks for such a brilliant service!


 Thank you very much. What a pleasant change to deal with nice suppliers for once :o) 


 Although we have not yet received the fobs I am happy with the service we receive from your company, you are keeping me informed and I appreciate it is out of your control.


Excellent customer service experience. Look forward to receiving goods


 Also please pass on thanks for the lanyards they were perfect. 


The cards have arrived and they look great.  Thank you so much for all your help and speed with sorting this order for me this week.  You really have been a complete and utter star! Will certainly be in touch for my next massive print job that comes my way!


 

I just wanted to confirm we received the order yesterday and to thank you for such a speedy service.  Very impressed!


 

Thanks for the fast service; ribbons arrived Friday as promised


 Your company was the first one I thought of, due in no small part to the fast and professional way in which you dealt with our enquiry.


 Just to let you know that we have received the lanyards. Thanks so much – they look great. 


The items we ordered have arrived this morning. Excellent service from ordering to delivery - Thank you very much. 


 And lastly can myself and Irene thank you very much for the wonderful service we had from you. You are very knowledgeable in your product range area and your business manner is first class and I would have no hesitation in recommending you to other customers.  Could you please also thank Rachel, Chas & Georgina for their wonderful service too, it really has been a good experience.


Dear Mr. Hudson, 

 

I would like to reach out to you in regards to one of your associates, Ms. Rachel Ward. 

 

I made an enquiry a few weeks ago and Rachel was my first point of contact. She called me back, following a general email that I have sent to Smart Cards. Very politely she found out my needs over the phone and immediately drafted a quotation, based on my requirements. I was immediately convinced, that Smart Card takes care of their customers and is really interested in our business. 

 

After I have received the quotation, Rachel was kind enough to send me another follow up email and also mailed samples and leaflets to me, to better understand the product. This was great for me in order to demonstrate the products to other stakeholders in my company. Another enquiry was immediately answered and when I ask for a test card for LOCO and HICO keys, printed with my own picture, I did not face any challenges at all. Rachel posted this so quickly and kept me informed about all processes that she was doing. I was fully in control about when the samples will arrive and could schedule another meeting with my GM. 

 

As you might be aware, we have closed the deal yesterday and this goes down to Rachel. Without her sensitive follow ups, quick and professional handling of my requests and her understanding for my needs, we would not be where we are now.  

 

In behalf of **** Hotel London, I would like to say that you to Rachel and express our appreciation for her service. You can be proud to have her in your Team.


 

Thanks Chas you are so helpful.  I am not sure what I would do without you guys!  Excellent service.  Tarah


Good afternoon Fiona, Inks received as promised.  Many thanks for your excellent customer service, second to none.


 Thank you very much, after following your suggested unload/reload procedure the machine now prints both sides (cheers around the office :-)  Thanks for the good customer service you have provided.


Thank you so much for being so efficient! I have spent weeks (literally) trying to make this order for all this stuff and with you its been done in less than a day! Really great customer service.


 Thank you Anita, the product arrived this morning, the service you and your company provided was 1st class!!!


Once again thank you so much for going out of you way, your professionalism has certainly made a big impression! 


Wehave just received our custom printed card order and wanted to say thank you as they are spot on and am really happy with the high level of service provided.


Always nice to do business with companies you make it easy to deal with


Thanks, goods have arrived already, you guys are soo good!  


cards have arrived and they look fantastic! Many thanks to yourself and your team. I’m sure you’ll be hearing from us again in the future!


Just wanted to let you know we have received the cards today. Excellent price and customer service. Thank you


...I am pleased to tell you we have just placed another order with Smartcard store for some more Paxton door access fobs which came at the same speedy delivery rate as the previous order so many thanks :-)


...also the printers are amazing. They really are! Thank you for your assistance with organising these! Really appreciate the support!


Thank you  – highly efficient as usual!


...I know both I and Diane are pleased that we are able to order from you again as your previous helpfulness and speed of operation has been of real benefit to us.



...That’s a very quick turnaround!


...can I thank you for your efficient service with respect to my recent order - much appreciated.


...Thank you and I would just like to commend you on your speedy service – our order was received within 24 hours of placing it.  Excellent service!


Hi, after cleaning, the test card came out like Master Leonardo himself had done it. Perfect... Many thanks for your prompt reply and correct advice in this query. If there are any service feedback questionnaires to fill in for you guys please send them to me..


...your company service is 1st class - we will be back :)


 


We always appreciate feedback, good or bad!  If you have anything you'd like to tell us or some recommendations for how we can serve you better in the future please email us at guy@smartcardstore.co.uk